Returns are a plan given straightforwardly under this arrangement as far as which the choice of trade, substitution or potentially discount is offered to you. All items recorded under a specific class might not have a similar returns strategy. For all items, the approach on the item page will beat the general returns strategy. Do allude the separate thing’s relevant merchandise exchange on the item page for any special cases to the table underneath.
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window, and Actions possible
|Category||Returns Window, Actions Possible, and Conditions (if any)|
|Lifestyle: Clothing, Footwear, Fashion Accessories|| 30 days
Refund, replacement or exchange
|Lifestyle: Sport & Jewellery, Footwear Accessories|| 10 days
Refund or replacement
|Try & Buy||10 days
This policy shall be applicable selectively (geographical coverage, product, customer and time periods).
Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.
|No Returns categories||Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
You can view the complete list of non-returnable products here.
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like clothing, fashion accessories, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).|
|Undamaged Packaging||The product’s original packaging/ box should be undamaged.|
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received.
Part 3 – General Rules for a successful Return
In specific situations where we can’t process a substitution under any circumstances, a discount will be given.
During open box conveyances, while tolerating your request, in the event that you got an alternate or a harmed item, you will be given a discount (on the spot discounts for money down requests). When you have acknowledged an open box conveyance, no arrival solicitation will be handled, with the exception of assembling absconds. In such cases, this class explicit substitution/return general conditions will be pertinent.
For items where the establishment is given by 24bigshop assistance accomplices, don’t open the item bundling independent from anyone else. The 24bigshop approved workforce will help in unpacking and establishment of the item.